Returns & Exchanges

At LILYGO, we strive for complete customer satisfaction by offering a 30-day return window for items in their original, unused condition. If your hardware does not meet your project requirements or arrives with defects, our support team is here to assist with a swift exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

• 2.
  Package Your Items

  Securely pack the products in their original manufacturer packaging, including all cables, components, and documentation that were included in the box.

• 3.
  Ship the Product

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned hardware to verify its condition, we will process your full refund or dispatch your replacement unit within 5-7 business days.